In the case where a homeowner disagrees with a decision in the Claims Assessment Report and wishes to dispute it, it is recommended that you contact your Claims Assessor first who will review your claim with the Claims Assessment Manager.
If you’re still unsatisfied with the decision you may contact our Complaints Officer at firstname.lastname@example.org who will complete a review of the homeowner’s concerns with the assessment. This may involve additional contact with the homeowner and/or various other parties involved in the claim assessment. A final decision will be communicated to the homeowner including options if they remain dissatisfied with the outcome.
If you’re not satisfied with the New Home Warranty Insurance (Canada) Corporation’s final position, you may contact the General Insurance Ombudservice (GIO) – information provided in the tab above.
If you wish to pursue the matter further, you may contact the General Insurance OmbudService (GIO), which helps resolve differences between insurance companies and their customers, for home, automobile and business insurance issues in Canada. The GIO is an independent dispute resolution service and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access the GIO by phone, mail, email, fax or through their website.
The GIO does not provide any type of compensation and its services are non-binding.
You may reach the General Insurance OmbudService at:
General Insurance OmbudService
2727 Courtice Road, P.O. Box 98009
Courtice, ON L1E 3A0
Additional options include a Legislated Dispute Resolution Process, as explained in the above tab, in the event a dispute arises under the Home Warranty Insurance Policy between you and NHWICC that cannot be resolved by information negotiation within a reasonable time period.
The New Home Buyer Protection Act refers to a legislated dispute resolution process outlined in the Alberta Insurance Act Section 519. These are not the only considerations when reviewing the legislated dispute resolution process, but they provide enough information for basic understanding. NHWICC is not in a position to interpret the Act or its regulations. You may wish to seek legal counsel for further clarification.
The legislated dispute resolution process will be limited to matters of warranty insurance.