Membership demonstrates that our Builder Members are committed to meeting performance obligations and demonstrating excellence in customer service, product quality, expertise, experience, and the financial capacity to support business activities, the backing of sound business plans.
Our rigorous membership criteria ensure that every Builder Member shares our commitment to performance and professionalism and understands their responsibility to provide remedies for homebuyers when issues arise.
Formal, industry-specific education is a membership requirement that makes ANHWP unique among Alberta’s home warranty providers.
Within six months of joining ANHWP, all Builder Members must have a senior officer in a decision-making capacity complete two mandatory courses: Moisture Control Technician (MCT) and Home Building on Alberta Soils.
To maintain the quality of our membership, we maintain a rigorous application process and regularly conducts disciplined reviews of each Builder Member’s performance and qualifications. The operational areas subject to review include technical achievement, warranty performance, customer satisfaction, business practices and resources, and financial performance.
Among the foremost considerations for membership renewal is the homebuilder’s customer service record for each home built — from purchase to construction through to occupancy and the first year of ownership.