Home/Homeowners/Customer Care/Frequently Asked Questions

Frequently Asked Questions

Home/Homeowners/Customer Care/Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions2020-06-01T20:52:17-06:00

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Are drywall cracks covered?2020-06-16T15:29:41-06:00

Normal cracks in drywall are not considered defects in materials, labour or design. Under the terms of the structural defect warranty, the Program may inspect drywall cracks for evidence of a load-bearing component of the home failing to provide support. In making this determination, factors causing the movement are examined.

Check out our structural guide to learn more.

Are concrete cracks covered?2020-06-16T15:28:36-06:00

Cracks resulting from normal shrinkage and settlement processes are common in all concrete construction. Under the structural defect warranty, the Program may inspect any crack(s) for possible coverage. Alone, crack(s) in the foundation are not considered a structural defect.

Check out our structural guide to learn more.

I recently purchased a home that has an active policy. How do I transfer the policy into my name?2020-06-01T16:20:00-06:00

Please email our Contact Center team at contactcentre@anhwp.com with a copy of the Certificate of Title in order to have your contact information updated in our database and receive access to the Homeowner Portal. 

Do I need to pay the premium amount listed on my Home Warranty Insurance Policy?2020-06-01T16:18:19-06:00

The premium that appears on your Home Warranty Insurance Policy is the payment due for applicable insurance as mandated in the Insurance Act. This payment has already been paid through your builder and therefore, no further payment is required. 

Why was my mediation request denied?2020-06-16T15:33:10-06:00

Mediation requires both the homeowner and homebuilder to agree to participate. If one of these parties does not accept the mediation request, we are unable to continue the process. 

I disagree with the results of my Claims Assessment Report. What can I do?2020-06-01T16:06:19-06:00

If you disagree with the Claims Assessment Report, please visit our File a Claim page, where we outline all available options.

My invitation code isn’t working2020-05-31T14:14:35-06:00

Invitation codes can only be used once. If your code is not working, try logging into the Homeowner Portal with the username and password you previously set up. If you still receive troubles accessing your account, please contact us. 

I received an invitation code in my homeowner package or welcome email. What do I do with it?2020-05-31T14:11:41-06:00

In order to create a username and password using the Invitation Code please follow the directions below: 

  • Click on Homeowner Portal
  • Where it says “Have access to an invitation code?” select, Redeem it here. 
  • Enter the invitation code number and click Next 
  • Create a username and password  
  • Confirm password and click on Create Account 

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Phone: 1 800 342 8240