The best way to ensure you end up with the home you purchased is to maintain open, collaborative communication with your builder and work through any issues or concerns as they arise. Sometimes this dialogue becomes difficult — especially where matters arise on which you and your builder do not agree. If you’re unable to work through these differences, we offer in-house services* to support you when you need it most.
* These services apply to homes under warranty whose building permit was applied for on or after February 1, 2014. If your building permit was applied for before February 1, 2014, contact us to learn more about our pre-mandatory warranty services available.
Note: While the New Home Buyer Protection Act does not prescribe a claims handling process to be followed by all warranty providers, the Government of Alberta’s Construction Performance Guide for New Home Warranty Insurance in Alberta outline some general standards of service homeowners can expect from their warranty provider, as well as minimum performance expectations for new homes in Alberta.