The warranty products and services described in this section apply only to ANHWP-warrantied homes with building permits applied for prior to February 1, 2014.

When you and one of our Builder Member’s enter into a contract for a new single-family home, and you give that homebuilder a legally refundable deposit to bind the agreement, your deposit is protected. We provide coverage for:

• the lesser of: the actual amount paid to the homebuilder; or 
• 20% of the total price of the single-family home, to a maximum of $100,000. 

 For a condominium unit, we provide coverage for:

• the lesser of: the actual amount paid to the homebuilder; or 
• 15% of the total price of the condominium unit, to a maximum of $30,000.

We encourage you to consult with your real estate lawyer about putting conditions in writing to deal with deposit amounts that exceed ANHWP’s protection limits.

Coverage begins when your homebuilder issues a Deposit Protection Receipt. Each time you make a deposit, your homebuilder must complete the Deposit Protection Receipt. Be sure to retain copies of all deposit receipts.

Available for single-family homes only, Builder Performance Protection (BPP) takes effect when all purchase conditions are removed and apply until you take possession of your new home. In the unlikely event, a Builder Member fails to complete your home as contracted, BPP assists you with completion costs and the discharge of any homebuilders’ liens.

To minimize risk, please ensure your lawyer retains appropriate holdbacks on every payment to your homebuilder.

Every Builder Member of ANHWP must have a service and warranty program in place to address customer concerns. Acquaint yourself with the particulars of your homebuilder’s program – how to request service or warranty work, your homebuilder’s typical response time, and so on. Coverages are outlined in your Warranty Certificate.

Addressing pre-occupancy defects

Our Builder Members understand that prompt attention to items noted in your Occupancy Inspection is a customer satisfaction essential. You can expect your homebuilder to address issues within a reasonable timeframe after occupancy. access to your home.

Dealing with deficiencies

Our Builder Members know that deficiencies warrant prompt attention so you can fully enjoy your new home as soon as possible.

Items incomplete or missing at the time of your occupancy inspection often result from seasonal conditions, as exterior work like pouring concrete, landscaping, applying stucco, parking, and painting cannot be completed in winter or wet weather.

Ask your homebuilder about their schedule and policy for completing seasonal deficiencies.

Homeowners may apply the unused portion of their warranty coverage to the costs of repairing major structural defects, defined as any defect in workmanship and materials that result in damage due to the failure of a load-bearing component to provide stable and adequate support in the home or that creates a health and safety issue due to non-compliance with the Alberta Building Code in effect at the date the building permit was issued.

If your new home is uninhabitable as a result of a defect or while warranty work is underway, The New Home Warranty Insurance (Canada) Corporation, our warranty insurer, will reimburse up to $6,000 for pre-approved, verifiable living expenses.