You as a homeowner may choose to engage with a third-party agent allowing for limited or full authority to make decisions on your behalf when making a claim. We do work with third-party agents but have seen limited value. We have found that some third-party “warranty advocates” are inserting themselves in the warranty process in the name of customer advocacy, but the reality is that their purported services provide little value-add to home warranty policyholders, and worse, can complicate and interfere with the claims process in general. There is no cost to submit a claim to us, and we are happy to guide you through the process. The cost of engaging a third-party is not covered by warranty.

What should you do?

  • Be wary of third-party agents offering large payouts.  Our focus, under the New Home Buyers Protection Act is to investigate and repair warrantable defects, not to provide cash settlements.
  • Do not hesitate to initiate a claim with us as your new home warranty provider, who will work with you to provide understanding around what is and isn’t warrantable, and why.
  • Document and save communications related to interactions with your third-party agent.
  • Contact us for a consultation at 1.800.352.8240 (Monday to Friday, 8 am – 5 pm MT) or by email at [email protected]
  • If you believe a business has contravened Alberta’s consumer protection legislation, you may wish to contact the Consumer Contact Centre about filing a complaint: www.alberta.ca/consumer-protection