What should I do in an emergency?

ANHWP is a warranty provider and not an emergency service company. If you have an emergency with your home, please reference your builder’s post-possession information materials. It is also recommended to contact your personal home insurance company.

With respect to your New Home Warranty, be advised that the homeowner is responsible to take all reasonable steps to prevent further loss or damage.

What classifies as an emergency?

Certain severe conditions constitute an emergency. Examples include:

• Complete loss of heat (between September 15 and May 15*)
• Gas leak*
• Complete loss of electricity*
• Complete loss of water*
• Complete stoppage of sewage disposal*
• Plumbing leak that requires the entire water supply to be shut off
• Major collapse of any part of the home’s exterior or interior structure
• Water penetration through the interior walls or ceiling
• A pool of standing water inside the home

* Emergency situations resulting from the failure of the municipality or utility company to provide the service are not within the builder’s control. Emergencies resulting from an act of nature (such as ice or wind storm) should be directed to your home insurance company.