The Program’s assistance may be requested at any time during your home’s coverage period: during construction and after possession. There are three methods of finding solutions and settling issues: mediation, conciliation and arbitration. These processes can be used at any point.

For example, if there is an issue during construction, most solutions can generally be found through Mediation—a process of discussion between Builder and Purchaser in which the Program acts as facilitator. There is no fee for this service.

If mediation is unsuccessful, the majority of solutions are reached through the Conciliation Process when issues are investigated and a report is released outlining a course of action. If an issue still remains unresolved following the release of the Conciliation Report, you or your builder can advance to Arbitration.

Your Consumer Representative will help you navigate through your options and will assist you by sending you the appropriate Request for Program assistance form for completion.

For more information about the dispute resolution processes, click here.