Careers

Thank you for your interest in a career with Alberta’s most experienced, most trusted new home warranty provider.

The Program is a progressive organization committed not only to keeping pace but to staying a step ahead of Alberta’s ever-changing homebuilding industry. Think you can keep up?

We offer a competitive employment package and foster a dynamic work environment rich in opportunities for career advancement and professional development.

The Alberta New Home Warranty Program is a leader and innovator in the provision of residential home warranty services to the Alberta new home building industry.   The Program was established more than 40 years ago and provides the most comprehensive new home warranty on homes built by our over 600 Builder Members.

Current Opportunity

Home Construction Claims Assessor & Technical Advisor

The New Home Warranty Insurance (Canada) Corporation

The New Home Warranty Insurance (Canada) Corporation (NHWIC) is governed by the Insurance Act (Alberta) and is the new home warranty insurer of The Alberta New Home Warranty Program (the Program). The Program is a leader and innovator in the provision of residential home warranty services to the Alberta new home building industry. In addition to the mandatory warranty coverages prescribed by the New Home Buyer Protection Act , the Program also offers Pre-Possession Insurance and Home Completion Insurance. The Program was established more than 40 years ago and provides the most comprehensive new home warranty on homes built by our over 700 Builder Members/home builders.

NHWIC is a team based professional organization committed to attracting, developing and retaining the best employees in the home building industry. We have an immediate opening in our Calgary office for a Claims Assessor & Technical Advisor. This is a full time position offering comprehensive benefits and incentives. By leveraging the Program’s strong market reputation, NHWIC is well positioned to remain the dominant player in the new home warranty market.

As a Claims Assessor & Technical Advisor you will be working with the Claims Assessment team under the direction of the Manager, Claims Assessment to assist in the resolution of warranty issues between homeowners and Builder Members, and to be a resource to our Builder Members and their homeowners.

Duties include:

  • Follow policies and procedures by appropriately managing files and conduct thorough investigations and inspections;
  • Produce clear, concise and professional reports;
  • Ensure file information is accurate, up to date and complete;
  • Promote effective, efficient communication with all parties;
  • Provide a high level of commitment to serve customers and stakeholders of the Program group of companies;
  • Provide technical support and information to our Builder Members and their customers as well as other departments of NHWIC and the Program;
  • Complete training required in a reasonable timeframe;
  • Represent the Program group of companies at industry events, as required, outside normal business hours; and,
  • Manage communication with homeowners and builder representatives in a professional, courteous and timely manner.

Qualifications and Requirements

  • Ideal candidate will possess a professional designation such as a C.E.T. or have 5+ years related construction experience;
  • A degree/diploma in construction/engineering/architecture or a related trade designation preferred;
  • Possess superior time management and interpersonal skills;
  • Ability to work independently and as a member of a team, and willing to share knowledge and experiences;
  • Be customer service focused;
  • Possess excellent written and verbal communication skills;
  • Possess an analytical and detailed investigative approach;
  • Practical technical knowledge of the Alberta Building Code and residential construction practices;
  • Exhibit computer competency in a Windows environment; and,
  • Have a reliable vehicle and ability to travel provincially with occasional overnight stays.

How to Apply

Please submit your résumé to careers@anhwp.com and quote Calgary CATA.

Closing Date: August 15, 2017

Thank you for your interest in this role. We will be in touch with you if your profile meets the requirements for the role and the expectations for the position.

Please note that candidates must be permitted to work in Canada to be considered for this opportunity.

We thank all applicants and advise that only those selected for an interview will be contacted.

 

Solutions Centre Associate

The Alberta New Home Warranty Program

The Alberta New Home Warranty Program (the Program) is a leader and innovator in the provision of residential home warranty services to the Alberta new home building industry.  In addition to the mandatory warranty coverages prescribed by the New Home Buyer Protection Act, the Program also offers Pre-Possession Insurance and Home Completion Insurance. The Program was established more than 40 years ago and provides the most comprehensive new home warranty on homes built by our Builder Members.

The Program is a team based professional organization committed to attracting, developing and retaining the best employees in the industry and has an immediate opening for a Solutions Centre Associate in our Calgary office. This is a full time position offering comprehensive benefits and incentives.  By leveraging our strong market reputation, the Program is well positioned to remain the dominant player in the new home warranty market.

The Role

The responsibilities of this role are varied, and will provide a challenging environment for the right person.  The primary responsibility of this position will be assisting our customers with access to our website portals and helping them to navigate our systems and processes; especially with the intake of warranty claims.  The role consists of answering live incoming calls along with providing appropriate e-mail responses to all our customers.  There are no direct sales involved. Cross-training with other business roles and office administration duties add to the versatility of this role.

Responsibilities

Answering incoming calls live.  Calls are analysed, and the Solutions Centre Associate determines the caller issue or question and brings about resolution through direct assistance or transferring the call to the appropriate person/department.  Calls are then documented for future reference.

Responding to e-mail enquiries.  Similar to incoming calls, the Solutions Centre Associate provides direction and guidance to customers seeking assistance and knowledge with regard to their warranty related questions.

Data record approvals.  Records must be reviewed for accuracy and completeness and then approved for status change in our database

CRM data quality control, verification and validation.

Customer Service liaison to our Builder Members to resolve portal data entry questions.

 Following a pre-determined schedule, review, and where necessary, update policies and procedures of the Solutions Centre department Various data entry and data reconciliation projects as necessary.

Various data entry and data reconciliation projects as necessary.

Cross train with other roles in the company.Manage incoming and outgoing couriers and mail, maintain closed file system including coordinating appropriate destruction of files, assistance with food handling for board meetings and maintaining

Manage incoming and outgoing couriers and mail, maintain closed file system including coordinating appropriate destruction of files, assistance with food handling for board meetings and maintaining appropriate level of office supplies.

Skills, Competency, Education, Experience and Knowledge Base Requirements

Experience:  What kind of experience should someone have to perform well?

  • Data entry, data review and manipulation
  • Two years of relevant experience and/or completed college diploma and one year of relevant experience – preferably Business Administration or equivalent
  • Proficiency with Microsoft Office (Excel & Word) and CRM (specialized client management software)
  • Competency with phone and computer systems
  • Customer service and/or call centre background
  • General home construction experience is an asset

Knowledge: (market, business, technical, operational, job specific)

  • Good understanding of office processes and procedures, telephone etiquette and document management capabilities
  • Detail oriented with an ability to focus on large amounts of data
  • Sound judgment and organizational skills, including ability to prioritize workload and formulate recommendations
  • Fundamental problem-solving skills
  • Self-motivated with high integrity and professionalism
  • Ability to read and understand legal documents and contracts
  •  Knowledge of insurance operations is an asset

Communication (verbal, written, interpersonal)

  • Very strong to expert verbal and written communication skills will be required

Closing Date:  August 15, 2017

 How to Apply

 Please submit your résumé and cover letter to careers@anhwp.com and quote Solutions Centre Associate.

 Thank you for your interest in this role. We will be in touch with you if your profile meets the requirements for the role and the expectations for the position.

 Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

 We thank all applicants and advise that only those selected for an interview will be contacted.